Terms of Sale & Use
Our terms and conditions explain the implications that apply to all the products and services offered on our website. We advise our customers to read the terms carefully to avoid any potential issues regarding purchases or other activities on our website.
Product Availability and Purchases
All prices and product details are clearly mentioned on our website. Customers should review pricing and product specifications before placing an order to avoid any confusion. We regularly update product availability and specifications on our website. However, we do not send personal notifications (texts, emails, or alerts) regarding these changes; customers are responsible for staying informed.
Additionally, products that are out of stock are clearly indicated to prevent accidental purchases. Our company reserves the right to modify product prices, features, warranties, and specifications at any time, and such updates will be communicated exclusively through our website.
Legal Compliance
Gadgetz Buy ensures full compliance with English law while providing products and services. We strictly follow all applicable regulations to maintain a lawful business environment. In case of any legal violations by customers, we reserve the right to take appropriate legal action.
Customer Information Accuracy
Customers must provide accurate details, including phone numbers, emails, and addresses, during the purchase process. If incorrect details are provided, customers should promptly notify our support team to avoid delivery issues. Failure to provide accurate information may result in non-delivery, and we shall not be held responsible.
Order Cancellation
Customers can request order cancellation before the product has been dispatched. Once an order is shipped, cancellations will not be accepted. Customers must follow our cancellation policy and provide a valid reason for cancelling an order. If an out-of-stock product is mistakenly purchased, we reserve the right to cancel the order.
Incorrect customer details leading to delivery issues will not be our responsibility.
Processing and Delivery Delays
Occasionally, deliveries may be delayed due to unforeseen circumstances such as weather conditions, logistical disruptions, or increased order volumes during peak sales periods. While we aim for timely delivery, we cannot be held accountable for such delays. Customers will be informed of any unexpected delays.
Refurbished Products and Warranties
Gadgetz Buy offers both brand-new and refurbished products at competitive prices. Refurbished products may have modified or replaced components to enhance performance. These details are clearly mentioned in product descriptions. Please note:
- We do not provide warranties on refurbished products.
- Refurbished products are non-refundable and non-returnable.
- Any unauthorized modifications by customers will void any claims against the company.
Returns and Exchanges
Customers may return or exchange products under a valid return policy. To process returns, customers must:
- Ensure the item is in original packaging and condition.
- Provide the original billing receipt.
- Follow return instructions carefully.
Items that are damaged, modified, or missing original packaging will not be accepted for return or exchange. Refunds are processed via the same payment method used at the time of purchase.
Return of Unwanted Items
If a customer wishes to return an item without a valid reason (i.e., the item is not defective, incorrect, or damaged), the following conditions apply:
- Restocking Fee: A 10%-15% restocking fee will be charged to cover handling, repackaging, marketing, and listing costs associated with the return process.
- Increased Costs for Unwanted Returns: Returning an item without a valid reason increases business costs, including logistics, inventory management, and marketing, impacting our ability to offer competitive pricing.
- Customer Responsibility: Customers should carefully review product details before completing a purchase. We encourage customers to reach out with any questions before placing an order to ensure satisfaction with their purchase.
Redelivery Requests
If a parcel is not delivered on time and requires redelivery, customers should notify us promptly. Redelivery charges will apply, as per our shipping policy.
For more details, refer to our Shipping Policy.
Customer Contracts
To ensure clarity and transparency, we establish a contract with customers at the time of purchase. This contract includes our Terms & Conditions and all applicable policies. Customers must read and agree to the contract before finalizing a purchase. Failure to adhere to contract terms may result in appropriate actions taken by Gadgetz Buy.
For any queries, contact us:
Email: info@gadgetzbuy.co.uk
Phone: 07438558074